Events on a national stage
I was once running a major national event. Over 500 delegates had travelled to London to be wowed and well looked after at a prestigious venue. As well as our top bosses, we had major partners attending who needed to be impressed. As guests started to arrive it was clear a major IT glitch was developing at the venue that was going to be tough to fix. And we had 20 minutes until our VIP guest speaker was on stage. Everyone looked in my direction to fix the issue.
It was one of those events where I had crew comms and a mobile phone, plus a team of people to help. All the support and gadgets were great. But then came one of those moments when your mobile is ringing, messages were coming in via crew comms, and those around me needed direction. And I needed all of them to help fix the problem. Now.
I assigned each individual in front of me to take on a task that would work toward a solution. Having a mobile phone and crew comms at my disposal was really useful. It was a huge venue and I didn’t have time to physically run from one place to another. I used these to contact the venue and our own IT contractors to play their part in finding a work around that would at least mean the keynote speaker started on time. Within 2 minutes everyone was pulling in the same direction. Hopefully we were on our way to getting things fixed.
And here’s the science!
It’s a fact that humans mirror emotions due to mirror neurons. A neuron that fires both when one acts and when one sees an action performed by another. So, the neuron mirrors the behaviour of another, as though the observer was having the experience. So we become stressed when we see others stressed. We can also become emotional when we see others’ emotions too.
As an events and wedding planner we have to behave professionally and positively. Just as our guests or delegates would expect us to. We think on or feet and we’re creative with solutions.
And we do this, because we often need to, at a fast pace. And that is also why we like live events. It’s a chance to test and apply our swan-like calm.
So did the conference start on time? I know you’re wondering. Well yes, more or less. An 8 minute delay. But we made up the time at the day went on. Our delegates didn’t know anything of our challenges and those that needed to be impressed were pleased with the event.
The most important learning points; be calm under pressure; communicate as much as possible and know that IT will trip you up, so be prepared. And have that swan-like calm as possible when challenges arise.
Need my skills?
If you need a calm events and wedding planner then get in touch. As you can see I have the skills to cope with even the biggest challenges – and still keep smiling! That’s because I love events and know this is the career for me!